IC Manage, Inc.’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by IC Manage anytime you interact with IC Manage, such as when you visit our website, when you purchase IC Manage products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at IC Manage, and we go to great lengths to protect it. Please note that this privacy policy does not apply to data and video recorded by IC Manage. The privacy of customer recorded data is covered by our Terms of Service.
Because IC Manage is a global company, your personal information may be shared with other IC Manage offices or subsidiaries around the world. At IC Manage we recognize that privacy is important. This Privacy Policy applies to all of the products, services and websites offered by IC Manage Inc. or its subsidiaries or affiliated companies; collectively, IC Manage’s “services”.
If you have any questions about this Privacy Policy, please feel free to contact us through our website or email us at support@ICManage.com
Why do we collect personal information?
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to or need to learn about.
Information we collect and how we use it
We offer a number of services and information that do not require you to register for an account or provide any personal information to us. In order to provide our full range of services, we may collect information such as:
1) Information you provide – When you make an IC Manage purchase, sign up for an account on our website, request an evaluation unit, request a newsletter, or otherwise contact us or provide us information, we ask you for personal information (such as your name, email address and an account password).
2) For certain services, we also request credit card or other payment account information. We may combine the information you submit under your account with information from other IC Manage services or third parties in order to provide you with a better experience and to improve the quality of our services.
3) Cookies – When you visit IC Manage website, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking trends.
4) Log information – When you access IC Manage services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
5) User communications – When you send email or other communications to IC Manage, we will retain those communications in order to process your inquiries, respond to your requests and improve our services.
6) Affiliated sites – We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to IC Manage in order to deliver the service. We process such information in accordance with this Privacy Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.
7) Links – IC Manage may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our technology.
8) Other sites – This Privacy Policy applies to IC Manage services only. We do not exercise control over other sites displayed as links. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
9) We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
10) When you interact with IC Manage, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the IC Manage products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
11) We also collect information for market research purposes — such as your occupation, company type, and where you our products — to gain a better understanding of our customers and thus provide more valuable service.
12) We collect information regarding customer and partner activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
13) We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve IC Manage’s products.
14) In the event that your employer has a written agreement with IC Manage governing access to IC Manage information or programs, IC Manage may use your Personal Information to verify compliance with the agreement, log software licenses granted, track software downloaded from those pages, or track usage of other applications available on those pages.
IC Manage processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party.
Choices for personal information
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some IC Manage features and services may not function properly if your cookies are disabled.
You can decline to submit personal information to any of our services, in which case IC Manage may not be able to provide those services to you.
Information sharing
IC Manage only shares personal information with other companies or individuals outside of IC Manage in the following limited circumstances:
1) We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
2) We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
3) We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of IC Manage, its users or the public as required or permitted by law.
4) We may share with third parties certain pieces of aggregated, non-personal information. Such information does not identify you individually.
5) We may share with our service providers, vendors, and strategic partners
There are also times when it may be advantageous for IC Manage to make certain personal information about you available to companies that IC Manage has a strategic relationship with or that perform work for IC Manage to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with IC Manage’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the IC Manage website.
Please contact us at the address below for any additional questions about the management or use of personal data.
Enforcement
IC Manage regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or IC Manage treatment of personal information by contacting us through this website.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant.
Use of Email Addresses
You may not copy email addresses that you find on our Web site and/or email or any other correspondence and publish them in any electronic or other means for the purposes of adding to a mailing list or selling to others for any purposes including but not limited to email campaigns or lead generation.
Questions
If you have questions regarding our privacy policy, please contact us at support@ICManage.com
